At richjili, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every player in the Philippines with the tools, information, and support they need to keep their experience healthy and enjoyable. This page explains our responsible gaming principles and the practical steps you can take right now.
Your Controls
richjili gives every registered player in the Philippines direct access to a set of practical tools designed to keep gaming enjoyable and within healthy boundaries.
Deposit Limits
You can set a daily, weekly, or monthly deposit limit on your richjili account at any time. Once your chosen limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to make sure your gaming budget stays within what you can comfortably afford. Limits take effect immediately when you lower them, and any increase requires a short cooling-off period for your protection. Visit your account settings or contact our support team to activate this feature today.
Session Reminders
It is easy to lose track of time when you are enjoying live casino games or slot titles on your mobile browser. richjili lets you set session time reminders so you receive a clear notification after a chosen period of play. These reminders are a gentle nudge to pause, take a breath, and decide whether you want to continue. Keeping sessions short and intentional is one of the simplest habits that separates recreational gaming from problematic play. You can adjust your reminder interval at any time from your account dashboard.
Take a Break
If you feel you need a short break from gaming, you can activate a cooling-off period of 24 hours, 7 days, or 30 days directly from your account. During this period your account will be temporarily suspended for all gaming activity, though you can still withdraw any remaining balance. This tool is designed for moments when you sense your gaming habits shifting in a direction you are not comfortable with. There is no penalty for using it — in fact, we actively encourage players to take breaks whenever they feel the need. Reactivation is straightforward once your chosen period ends.
Self-Exclusion
For players who feel they need a more extended break, richjili offers a self-exclusion option covering periods of 6 months, 1 year, or permanently. Once self-exclusion is activated, your account is fully closed to all gaming and promotional communications for the entire duration. This is a serious commitment and we treat it as such — reinstatement requests are reviewed carefully and are not processed before the exclusion period expires. If you are struggling with your gaming habits, self-exclusion is a strong and supported step in the right direction. Our team is here to guide you through the process with care and without judgement.
Activity History
Your full gaming and transaction history is always available in your account, giving you a clear and honest picture of how much time and money you have spent. Reviewing this data regularly is a healthy habit that helps you stay aware of your patterns before they become a concern. You can filter your history by date range, game type, or transaction category to get the specific view you need. Transparency is a core part of how richjili operates — we believe informed players make better decisions. If anything in your history concerns you, our support team is ready to help you take the next step.
Support Access
Our support team is available around the clock to assist any player who has questions or concerns about their gaming behaviour. Whether you want help setting a limit, activating a break, or simply talking through what you are experiencing, you can reach us at [email protected] at any time. We treat all responsible gaming enquiries with complete confidentiality and without any judgement. You can also find answers to common questions on our FAQ page. Reaching out early is always the right move — do not wait until a small concern becomes a bigger problem.
Know the Signs
Recognising the early warning signs of problem gambling is the first step toward getting back in control. Here are some patterns worth watching for.
Continuing to play in an attempt to win back money you have already lost is one of the clearest signs that gaming has moved beyond entertainment. Every session should be treated as independent, with a fixed budget set in advance.
If you find yourself depositing money that was set aside for rent, food, bills, or other essentials, that is a serious warning sign. Gaming should only ever be funded from discretionary income you can afford to lose entirely.
When gaming starts affecting your sleep, work, studies, or relationships, it has crossed from leisure into a problem area. Healthy gaming fits around your life — it does not replace or disrupt it.
Feeling the need to conceal how much time or money you spend on gaming from family or friends is a strong indicator that something is out of balance. Openness and honesty with the people around you is a healthy sign; secrecy is not.
If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. The following organisations offer confidential support and counselling services:
You can also contact our team directly at [email protected] and we will help connect you with the right resources without delay.
Play Smart. Play Safe.
richjili is proud to be a platform where players in the Philippines can enjoy sports betting, live casino, and slot games with confidence. Our responsible gaming tools are built into every account — free, easy to use, and always available. If you have questions about any of the tools on this page, our FAQ has detailed answers, or you can email us directly at [email protected]. Ready to play responsibly? Create your free account today and start on the right foot.