At richjili, your privacy matters. This Privacy Policy explains exactly what personal information we collect from players in the Philippines, how we use it, who we share it with, and what rights you have over your own data. By registering an account or using any part of our platform, you agree to the practices described here.
Last updated: June 2025
Section 1
We only collect what we genuinely need to run your account and keep the platform safe for everyone in the Philippines.
Personal Details
When you create a richjili account, we collect your full name, date of birth, email address, and mobile number. This information is required to verify that you are a real person aged 21 or above, as required under Philippine gaming regulations. We also collect your preferred currency, which is Philippine pesos (PHP), and your chosen username. You may be asked to provide a government-issued ID during identity verification to comply with anti-money laundering obligations. All registration data is stored securely and is never shared with unaffiliated third parties for marketing purposes.
Financial Data
We record details of every deposit and withdrawal you make, including the amount in PHP, the payment method used, the date and time, and the transaction reference number. This data is necessary for processing your transactions accurately and for resolving any disputes that may arise. We do not store full card numbers or full bank account details on our servers — payment processing is handled by our regulated payment partners. Transaction records are retained for the period required by Philippine financial regulations. You can review your own transaction history at any time by logging into your account.
Technical Data
When you access richjili from your mobile browser or any device, we automatically collect certain technical information such as your IP address, device type, operating system, browser version, and session timestamps. This data helps us detect suspicious login attempts, prevent unauthorised access, and ensure the platform performs well on the devices most commonly used by players in the Philippines. We also log which pages and game sections you visit so we can improve navigation and content relevance. This technical data is not used to build advertising profiles and is not sold to any third party. You can find more details about how we handle cookies and session data in the section below.
Communications
If you contact our support team by email or through any enquiry form, we retain a record of that correspondence including your name, contact details, and the content of your message. These records allow us to follow up on open issues, maintain a consistent support experience, and improve our service quality over time. Support records are accessible only to authorised richjili staff who need them to resolve your enquiry. We do not use support correspondence for marketing purposes without your explicit consent. Records are kept for a reasonable period and then securely deleted in line with our data retention schedule.
Section 2
Every piece of data we hold serves a specific, legitimate purpose — from keeping your account secure to making sure your withdrawals arrive on time.
We use your registration and identity data to verify your age and identity, prevent duplicate accounts, and protect your account from unauthorised access. This is a legal requirement for all licensed gaming operators serving players in the Philippines. Without this processing, we cannot legally allow you to deposit or withdraw funds.
Transaction data is used solely to process your deposits and withdrawals in Philippine pesos, to reconcile your account balance, and to investigate any payment discrepancies. We share only the minimum necessary data with our payment partners, and those partners are contractually bound to handle it securely.
Aggregated and anonymised usage data helps us understand which features players in the Philippines use most, where navigation can be improved, and how to optimise the mobile experience. This analysis never identifies you personally and is used purely to make richjili better for everyone.
We analyse gameplay patterns to identify signs of problematic behaviour and to fulfil our responsible gaming obligations. If our systems flag a concern, a member of our team may reach out to offer support resources. This processing is carried out in your interest and in line with our Responsible Gaming commitments.
Section 3
Under Philippine data protection law, you have clear rights over your personal information. Here is what you can ask us to do — and how to do it.
You can request a copy of all personal data we hold about you at any time. We will respond within the timeframe required by Philippine law.
If any of your personal details are inaccurate or out of date, you have the right to ask us to correct them promptly.
You may request deletion of your personal data, subject to our legal obligations to retain certain records under Philippine financial and gaming regulations.
You can object to certain types of processing, including any direct marketing communications. We will honour all valid objections without delay.
Where technically feasible, you may request your data in a structured, machine-readable format so you can transfer it to another service.
Email us at [email protected] with your registered account details and the specific right you wish to exercise. You can also visit our FAQ page for guidance.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how richjili handles your personal data, our FAQ page is the fastest place to find answers. You can also reach our team directly at [email protected] and we will respond as quickly as possible. Ready to play? Create your free account and enjoy sports betting, live casino, and slot games — all in PHP, all from your mobile browser in the Philippines.